Privacy Policy

This Privacy Policy explains how opsgridlab.com ("we", "us") collects, uses, stores, and shares personal data from visitors and from inspection inquiry/lead forms submitted through our website in Ukraine.

1) What personal data we collect

When you browse our website, we may receive information from your device and actions (for example, pages viewed and technical logs). When you submit an inspection inquiry/lead form, we collect the information you provide in the form, such as your name, contact details (email/phone), and any messages you include.

2) Purposes of processing

  • To respond to your inquiry, contact you, and arrange next steps.
  • To manage and improve our services and website performance.
  • To comply with legal obligations and handle complaints.

We process personal data in accordance with Ukrainian law, including the requirements of Законом України "Про електронну комерцію" від 03.09.2015 № 675-VIII, стаття 7, and the consumer information requirements under Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 13 та стаття 17 (where applicable for distance-related consumer transactions). For personal data processing and related compliance, we rely on Закон України "Про захист персональних даних" № 2297-VI від 01.06.2010.

4) Cookies and similar technologies

If our site uses analytics/marketing cookies or otherwise processes personal data, we provide notice and, when required, obtain consent before setting non-essential cookies. Cookie and consent mechanisms are designed to align with Закон України "Про захист персональних даних" № 2297-VI від 01.06.2010.

5) Who we share personal data with

We may share your personal data with service providers acting on our behalf (for example, IT/hosting providers) to the extent necessary to deliver the requested service. We do not sell personal data. We may disclose data where required by law.

6) How long we retain data

We retain personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable legal requirements. Retention periods may vary depending on the nature of the inquiry and any applicable record-keeping obligations.

7) Your rights

You may request access to your personal data, correction, and other rights provided under Ukrainian personal data protection legislation. If you are a consumer, you may also submit inquiries/complaints related to your transaction and request information in a form accessible to you, consistent with Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 17.

We provide consumer-facing information in compliance with Ukrainian requirements on the state language of consumer information (see also Закон України "Про забезпечення функціонування української мови як державної").

8) Contact us

For questions about this Policy, privacy requests, and complaints, contact:

Business: opsgridlab.com (LLC)

Address: 12A Shevchenka St, Kyiv, 01032, Ukraine

Email: contact@opsgridlab.com

Phone: +380 985 768 4003

Company details: EDRPOU registration code: 69025215

Managing Director: Emma Novak